Privacy Policy
This Privacy Policy explains how Poliklinika Medical Body Balance ("we", "us", or "our") collects, uses, stores, and protects your personal data when you use our mobile application ("App") to book appointments with our physiotherapists and trainers. We are committed to protecting your privacy and handling your data in compliance with the General Data Protection Regulation (GDPR) and applicable Croatian laws.
1. Data Controller
Poliklinika MEDICAL BODY BALANCE
Ulica Frane Kesterčaneka 2b, 10000 Zagreb, Croatia
OIB: 65641718442
Phone: +385 1 551 59 08
Email: info@bodybalance.hr
2. What Data We Collect
When using our App, we may collect the following personal data:
- Full name
- Contact details (email address, phone number)
- Date of birth
- Medical history or relevant health information (only when voluntarily provided)
- Appointment history and preferences
- Device and usage information (e.g., device type, IP address, app activity)
3. How We Use Your Data
We use your data to:
- Schedule and manage appointments
- Communicate with you about your bookings or inquiries
- Provide appropriate rehabilitation and physiotherapy services
- Improve the quality and usability of our App
- Comply with legal and regulatory obligations
We do not use your data for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent – when you provide information voluntarily
- Contractual necessity – to manage and deliver your booked services
- Legal obligation – to comply with local medical or financial regulations
- Legitimate interests – to improve and secure our services
5. Data Sharing
Your data is treated as confidential. We do not sell, rent, or share your personal information with third parties, except:
- With healthcare professionals within our clinic involved in your treatment
- With service providers who assist us in operating the App (under strict confidentiality agreements)
- When required by law or authorized by you
6. Data Retention
We retain your personal data only for as long as necessary:
- For the purposes stated above
- To comply with legal or regulatory obligations (e.g., health record retention)
- For a maximum of 10 years unless a longer period is legally required
Once no longer needed, your data will be securely deleted or anonymized.
7. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Withdraw consent at any time
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing activities
- Lodge a complaint with a data protection authority
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Data encryption
- Secure server infrastructure
- Access controls and staff confidentiality training
However, please note that no method of electronic transmission or storage is 100% secure.
9. Children’s Privacy
Our App is not intended for use by children under the age of 16 without parental or guardian consent. We do not knowingly collect data from minors without proper authorization.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published within the App and, where appropriate, communicated directly to users.
11. Contact Us
If you have questions or concerns regarding your personal data or this Privacy Policy, please contact:
Poliklinika Medical Body Balance
📍 Ulica Frane Kesterčaneka 2b, 10000 Zagreb
📞 +385 1 551 59 08
📧 info@bodybalance.hr